1.Is the security of the payment protected when paying by credit or debit card on the website?

Yes, our payment system is built on Airwallex. Airwallex is fully licensed and operates under the regulatory supervision of the Hong Kong Monetary Authority (HKMA, MSO License No. 16-09-01929). All payments are protected with bank-grade 256-bit encryption and PCI-DSS Level 1 compliance. Your card details are never stored.

2.I tried many credit cards, but I still couldn’t complete the checkout？

Please check your credit or debit card balance or credit limit, as this is often the primary issue. Some countries may block cross-border card transactions; you might need to contact your issuing bank to ask if you need to specifically enable international payment or transaction capabilities, or if such transactions are subject to risk control measures.

3.How do I view the items I have ordered?

Please visit “My account” page then select “Orders”, you will see all your orders here, click any order number to check the details of your order.

4.Seems like I place the order successfully and I paid, How long does processing usually take?

As we are a small two-person team, please allow 7-14 days for order processing, which includes packing and customs clearance. However, most orders are shipped in approximately 10 days.

5.My order is marked as “completed”, apart from that, I haven’t received any updates or notifications?

Generally, you should have received an SF Express tracking number from us via email. We send this number when we mark your order as “completed,” so please carefully check your inbox for the relevant email; sometimes it may end up in your spam or folder.

You can also check using the first point mentioned above; when you click on an order number to view the details, any updates regarding that order will also be displayed on the page:

6.I cannot track my order.

There is an SF Express icon in the top-right corner of this website; you can click it to access the SF Express tracking page and track your order.
If the icon does not appear on the mobile version of the site, please visit the website below and input the tracking code “SF*********”:

https://www.sf-international.com/us/en/support/querySupport/waybill

Please feel free to contact us if you have any questions regarding the actual shipping status of your order.